Telecommunications Engineer

About the Role

Communications Engineer

• Location: Belfast
• Job Type: Full-time
• Salary: £Negotiable

REED Technology are delighted to partner with a fantastic organisation who are seeking a Communications Engineer to join their excellent team.

This role involves providing essential day-to-day support to our customers, ensuring high standards of service and effective communication. The successful candidate will be responsible for installations, support, and training, ensuring customer satisfaction and adherence to company standards.

Responsibilities:

• Install and support equipment at customer premises within agreed time scales and standards.
• Maintain efficient service levels through liaison with accredited partners, sales teams, and customers.
• Provide consultancy, advice, and support to customers as needed.
• Establish and maintain communication with third-party network service providers.
• Ensure customers receive products that meet their specific requirements.
• Coordinate and conduct training sessions to ensure customers understand product benefits.
• Manage travel and accommodation for site visits in line with company procedures.
• Develop interpersonal and presentation skills to build trust and ensure effective site visits.
• Complete necessary documentation and reports for installation, configuration, and commissioning of equipment.
• Achieve complete customer satisfaction in all aspects of work.
• Manage personal time effectively and complete time management reports within agreed frames.
• Provide office-based and onsite technical support and maintenance as required.
• Participate in a 24-hour call-out rota to assist other engineers.

Required Skills:

• Proven experience in communications engineering or a related field.
• Strong ability to manage projects and multitask effectively.
• Excellent interpersonal and communication skills.
• Familiarity with ISO9001:2015 and ISO) standards.
• Full clean current motor vehicle driving license.
• Commitment to continuous personal and professional development.

Essential criteria

• Current Enterprise VoIP Telephony Manufacturer Certifications

Desirable

• JNCIA and/or Cisco CCNA
• SIP certification or relevant experience
• Microsoft certifications or equivalent experience.
• VMware and Linux
• At least 3 years’ experience within an engineering/IT role (Field based) role.
• Demonstrable ability to successfully receive technical training, subsequently       
• Evidence of ability to investigate issues, analyse and present options for achieving resolution.
• Understanding of telephony, VoIP and/or LAN / WAN solutions

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive team environment.
• Participation in comprehensive training and development programs.

To apply for the Communications Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.