About the Role

<p>Are you fluent in Slovenian and English and looking for a full-time role where you can use your language skills every day?</p> <p><br /></p> <p>We're recruiting for a Slovenian-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly.</p> <p><br /></p> <p>This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.</p> <p><br /></p> <p>What you'll be doing</p> <p>You'll support customers with a range of everyday enquiries, including:</p> <ul> <li>Missing orders</li><li>Payment queries</li><li>Product availability</li><li>Order amendments</li><li>Cancellations</li><li>General customer questions via social media and email</li></ul> <p>You'll need to be patient, helpful, and professional, and able to write clear, friendly responses.</p> <p><br /></p> <p>What's on offer</p> <ul> <li>26,520 GBP per year</li><li>Full-time, permanent role</li><li>40 paid hours per week</li><li>Hybrid working: 2 days in the Belfast office, 3 days from home</li><li>Rotational shifts between 8am and 12am, Monday to Sunday</li><li>28 days paid holiday</li><li>Employee assistance support</li><li>Employee discount benefits</li><li>Stock purchase scheme</li><li>Gym discount</li><li>Insurance discounts</li></ul> <p>What we're looking for</p> <ul> <li>Excellent Slovenian and English written and verbal skills</li><li>At least 6 months' customer service experience</li><li>Strong knowledge of social media</li><li>Social media or content moderation experience would be a bonus</li><li>Fully flexible to work rotational shifts between 8am and 12am, Monday to Sunday</li><li>Local to Belfast</li><li>Able to work from home with at least 10Mbps broadband</li></ul> <p>Apply now.</p>