Product Support & Sales Administrator

About the Role

Brook Street Recruitment is partnering with a leading manufacturer to recruit an experienced Product Support & Sales Administrator. This is an ideal opportunity for someone with a background in engineering, manufacturing, or parts environments who enjoys combining technical knowledge with customer support.

The Role

Reporting to the Operations team, you will play a key role in supporting customers and internal teams with technical product expertise and parts knowledge.

• Technical Product Support: Provide expert guidance on pressure washers, water pumps, generators, and associated parts and accessories
• Parts & Sales Administration: Process orders accurately via CRM systems, manage parts enquiries, and support trade counter sales
• Customer Interaction: Deliver professional support to customers across the UK & Ireland via phone and email
• Fault Finding & Troubleshooting: Diagnose issues, recommend solutions, and identify correct replacement parts
• Cross-Team Collaboration: Work closely with engineering, sales, and operations teams to ensure efficient service delivery
• Product Knowledge: Maintain up-to-date understanding of product ranges, components, and industry developments

Criteria

The client is keen to speak with candidates who bring hands-on product and parts experience:

• Industry Experience: Background in manufacturing, engineering, plant equipment, small engines, or similar technical products
• Parts Knowledge: Experience working with components, spares, or technical product catalogues is highly desirable
• Systems & Admin Skills: Confident using CRM systems and Microsoft Office
• Technical Mindset: Ability to understand mechanical or electrical products and solve problems logically
• Communication Skills: Clear and professional when dealing with both customers and internal teams
• Organised & Detail-Focused: Able to manage multiple enquiries and orders accurately

Why Join?

• Manufacturing-Led Business: Be part of a company that designs and builds its own products
• Technical, Hands-On Role: A position that values your engineering and product knowledge
• Growth Opportunity: Join a business that is expanding, with real scope for progression
• Supportive Team Environment: Work alongside experienced technical and operational colleagues

Package & Benefits

• Salary up to £32,000 (depending on experience)
• Private Health Insurance
• Early finish every Friday
• Retail discount scheme

Hours:
Monday - Thursday: 7:15am - 4:30pm
Friday: 7:15am - 3:15pm

To apply, please submit your CV via the link or contact Colleen Farquharson at Brook Street Recruitment.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.