About the Role
About the Company
A privately owned retail group with multiple sites across North Wales is seeking an experienced Operations Manager to support day-to-day operations and ongoing business growth. The company is well-established, customer-focused, and committed to delivering high standards across all locations.
Role Overview
They are looking for a proactive and highly organised Operations Manager to oversee daily operations across several retail sites. You will ensure smooth running, operational efficiency, compliance, people management, and continuous improvement. This is a hands-on role covering operations, HR support, finance administration, supplier management, and site development.
Key Responsibilities
Operational Management
- Oversee customer service standards and respond to any issues across sites
- Maintain compliance with inspections and regulatory requirements
- Ensure strong stock management, site presentation, and general upkeep
- Coordinate site improvements including infrastructure updates, signage, maintenance planning, and new technology implementation
HR & People Support
- Issue staff communications and assist with general HR documentation
- Maintain and update employee records
- Manage holidays, scheduling, and rota planning
- Provide support to site managers on people-related matters
Finance & Administration
- Assist with payroll processing alongside administrative support
- Complete month-end tasks such as bank reconciliation and aged debtor reviews
Supplier & Pricing Management
- Monitor and compare pricing for key products and services
- Liaise with suppliers and explore alternative options
- Manage seasonal and promotional ordering across sites
Site Development & Maintenance
- Coordinate planned works and liaise with contractors
- Support inspections and equipment servicing
- Address operational issues and implement solutions
Technology & Systems
- Oversee site security and operational systems
- Manage issue logging and resolution for equipment and technology
- Review supplier invoices and service reports
Leadership & Coverage
- Provide on-site support and coverage when required
- Work collaboratively with site managers and admin teams
- Lead by example and promote high operational standards
Skills & Experience:
- Experience in multi-site operations management within retail
- Strong understanding of HR processes, scheduling, and payroll support
- Excellent organisational and communication skills
- Confident managing suppliers, contractors, and compliance requirements
- Comfortable working with technology and operational systems
- Hands-on, flexible, and proactive problem-solver
- Familiarity with health, safety, and environmental regulations
- Project management experience for site improvement initiatives
Interested in this role?
Apply for Operations Manager (Retail) at Hamilton Jones Consulting directly on their website.
Apply on Hamilton Jones Consulting's Website →🔔 Get alerts for jobs like this
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