About the Role

<p>The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walk-ups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site. <strong>This role requires you to be fully office based Monday-Friday. </strong> </p> <p><br /></p> <p><strong>Responsibilities:</strong></p> <ul> <li>Deskside support - troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers</li><li>Be a local point of contact for the technical teams and provide remote hands as required </li><li>Assist with the installation of new or upgraded systems and applications. Participate in testing and troubleshooting as needed. Involve in project works to local offices</li><li>Provide meeting room support by assisting with the setting-up of video conferences and presentations. Monitor videoconferences as required</li><li>Proactively keep the colleagues you are supporting informed of any progress on their incident/service request</li><li>Stock management </li><li>Responsible for the New Joiner/ Leaver/ Mover tasks</li><li>Travel to offices to provide on-site support and provide remote hands as required</li><li>Track and document details of work performed including resolution steps in the ITSM</li><li>Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date</li><li>Maintain Knowledge Base articles in our ITSM</li><li>Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages</li></ul> <p><br /></p> <p><strong>Knowledge, Skills &amp; Experience:</strong></p> <p>Will have a proven background in information technology and will possess the following skills and experience:</p> <ul> <li>Dynamic personality with the desire to own incidents through to resolution</li><li>Excellent communication skills, both written and oral</li><li>Flexible approach to work with the ability to work effectively under pressure</li><li>Encourages Co-Operative Working</li><li>Ability to work in a fast-paced and dynamic environment</li></ul> <p><br /></p> <p><strong>Who are we looking for?</strong></p> <ul> <li>We don't have a type. We believe our differences are our strength; varied cultures, approaches and experiences can only benefit us.</li></ul> <p><br /></p> <p><strong>What do we offer?</strong></p> <ul> <li><strong>You can be yourself: </strong>It takes everyone to make us who we are. We’re a culture of diverse perspectives, with each of us making unique contributions that make us better together.</li><li><strong>Beyond salary</strong>: We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more. Visit: <strong>Reward &amp; Benefits ¦ Fieldfisher.</strong></li><li><strong>Location</strong>: Located in Belfast City Centre with excellent commuter links and parking nearby.</li><li><strong>Nurturing your talent: T</strong>ake a 'build a career' approach to your training. You'll be on a pathway but free to wander if you see something you'd like to study more closely.</li><li><strong>Funnel your interests</strong>: You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives.</li></ul> <p><br /></p> <p><strong>Inclusion is not exclusive:</strong></p> <p>If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated.</p> <p>We will provide the equipment to allow you to shine at the interview and beyond. Just let us know what you need.</p>