IT Training Coordinator

About the Role

Overview

We are looking for an enthusiastic and reliable Training Administrator who will report to the IT Training Manager and provide efficient support to the training function. Training will be given to the successful candidate on the Firm's Learning Management System (LMS) and related processes.

Responsibilities

• To provide day-to-day administrative support to the IT Training team across multiple locations.
• To perform administrative tasks which include dealing with requests, scheduling and course bookings, as well as the setup of new starters in the LMS and role relevant enrolments for induction.
• Maintain accurate training records and follow-up with non-attendees for rebooking, ensuring compulsory training is completed.
• Manage waiting lists within the LMS.
• Maintain the course library and any updates from trainers to eLearning modules.
• Update intranet information and performance support pages for IT Training.
• Assist with firmwide training comms and tracking of responses.
• Liaise with lead secretaries and key contacts across the firm to manage delegate attendance.
• Advise and promote role relevant training or upskilling programmes available across the firm.
• Produce reports as directed to various managers and provide booking and last-minute cancellation updates to the IT Trainers.
• Provide post-training admin support during busy periods.
• Following guidance, assist with testing of training accounts following updates or the setup of temporary training laptop stocks for shipping to other offices.
• Assist with the maintenance of external course bookings for the IT Department.
• Undertake any administrative ad hoc tasks as required to other IT Teams which are project related.

Key Skills & Experience

• An excellent coordinator who pays attention to detail and is accurate.
• Have very good written and verbal communications skills.
• Have a flexible, customer-focussed approach and take the initiative to resolve issues.
• Demonstrate strong time management skills with the ability to multitask effectively.
• Ability to work autonomously but will ask for assistance and direction when unsure.

Experience with any of the following would be advantageous:

• A learning management system
• Microsoft Office 365

Who are we looking for?

• We don't have a type. We believe our differences are our strength; varied cultures, approaches and experience can only benefit us.

What do we offer?

• You can be yourself: It takes everyone to make us who we are. We’re a culture of diverse perspectives, with each of us making unique contributions that make us better together.
• In the office or WFH?: We think the best balance is more time in the office than at home, so we operate a 60:40 rule.
• Beyond salary: We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more. Visit: Reward & Benefits ¦ Fieldfisher.
• Modern Office Space: Located in Belfast City Centre with excellent commuter links and parking nearby.
• Nurturing your talent: Take a 'build a career' approach to your training. You'll be on a pathway but free to wander if you see something you'd like to study more closely.
• Funnel your interests: You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives.

Inclusion is not exclusive:

If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated.

We will provide the equipment to allow you to shine, at interview and beyond. Just let us know what you need.