IT Support Engineer

About the Role

IT Support Technician

• Annual Salary: £33,000 - £35,000
• Location: Lisburn
• Job Type: Full-time, On-site

REED Technology are delighted to be working with an excellent construction organisation who are seeking an IT Support Technician to provide comprehensive first-line and second-line support across their business. This role is crucial in maintaining our technology environment and aiding in the digital modernisation of our office, factory, and site operations.

Responsibilities:

• Act as first point of contact for IT support requests via phone, email, in person, or through the support process.
• Troubleshoot and resolve issues related to Windows PCs, laptops, printers, mobile devices, applications, and network connectivity.
• Log, prioritise, update, and document support requests, escalating complex issues to the IT Manager or external suppliers as needed.
• Provide clear, patient, and practical guidance to users, promoting confident and secure use of business systems.
• Assist with user account administration, permissions, password resets, MFA setup, onboarding, and leaver processes.
• Support licensing, software installation, updates, and access requests across business-critical applications.
• Maintain PCs, laptops, printers, mobile devices, network equipment, and site connectivity.
• Conduct routine checks on backups, endpoint protection, patching, security tools, and system availability.
• Help improve the use of the Microsoft Suite and other digital tools across departments.
• Maintain accurate IT documentation, asset records, support notes, and user guidance.
• Assist the IT Manager with technology improvement projects, supplier coordination, and practical rollout activities.

Essential Criteria:

• Previous experience in an IT support, helpdesk, service desk, or technician role.
• Working knowledge of Windows devices, Microsoft 365, basic networking, printers, mobile devices, and common business applications.
• Ability to troubleshoot issues methodically, document fixes clearly, and escalate appropriately when required.
• Strong communication skills and a customer-service mindset when supporting users at all levels of the business.
• Organised, reliable, and able to prioritise support requests in a busy operational environment.
• Valid UK driver’s licence.
• HND in Computing or equivalent qualification.

Desirable Skills:

• Experience with ERP transitions or upgrade programmes.
• Experience in a construction, manufacturing, operational, technical, or production-based environment.
• Familiarity with Microsoft Entra ID, Azure, endpoint security, backup tools, or ticketing systems.
• Interest in automation, reporting, process improvement, or digital workflow tools..

Benefits:

• Competitive pension scheme.
• Private healthcare.
• Opportunities for professional development and training.

To apply for the IT Support Technician position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.