Digital Support Team Manager

About the Role

Salary:

Competitive + Bonus

Digital Support Team Manager Ripon (Hybrid)

So, who are we? We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more.

As a Digital Support Team Manager based in Ripon, youll be responsible for:

• Leading and managing the Digital Support Team, ensuring a consistently high standard of customer service across all digital channels

• Supporting and enhancing digital trading capabilities for customers, branches, and the wider business

• Collaborating closely with the Digital team to continuously improve and develop the overall digital customer experience

• Overseeing team performance through effective communication management and strong people leadership practices

• Building and maintaining strong relationships with internal stakeholders (from branch to director level), external customers, and key suppliers

And heres what wed like you to have:

• Attention to detail and strong organisational skills

• Excellent customer service and communication skills

• Good people management and relationship skills

• Strong decision-making skills

• Remaining calm under pressure

• Ability to work in a fast-paced and diverse environment

We look forward to receiving your application.

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