Customer Support Administrator

About the Role

We are offering an exciting opportunity to join a fast-growing company at a key stage of expansion.

We are building for long-term growth, investing in strong systems, high standards, and the right people to grow with us. The successful candidate will have the chance to develop their role alongside the business, take on increasing responsibility, and become part of a company focused on building a leading group of businesses within the industry.

We value reliability, initiative, and people who want more than just a job. We are looking for someone who wants to be part of something being built properly from the ground up.

The Role

As a Customer Service & Office Support Administrator, you will play an important role in supporting customers, the Office Manager, and the wider business.

You will be responsible for handling inbound calls and emails, creating job cards, processing customer payments over the phone, and helping with daily office administration. During quieter periods, you will also support wider business tasks as the company continues to grow.

Key Responsibilities

• Answer inbound calls and respond to customer emails professionally.
• Create and update job cards accurately.
• Take customer payments over the phone securely.
• Support the Office Manager with daily administrative tasks.
• Keep customer and job information up to date.
• Assist with wider business support tasks during quieter periods.

About You

We are looking for someone with a positive attitude, strong attention to detail, and a willingness to get involved. You will be organised, reliable, and confident speaking with customers.

The right person will want to grow with the business and take pride in doing things properly.

About you

• Reliable, punctual, and willing to take responsibility.
• Positive, professional, and confident with customers.
• Organised, accurate, and able to manage multiple tasks.
• Calm under pressure and happy to help where needed.
• Keen to learn, grow, and develop with the business.

Previous Experience

• Experience in administration, customer service, or office support.
• Confident handling phone calls and email enquiries.
• Good basic IT skills, including email and Microsoft Office.
• Experience using job management systems, CRMs, or databases would be helpful.
• Payment handling experience would be an advantage.

What We Offer

• A stable, long-term opportunity with a growing company.
• The chance to develop your role as the business expands.
• Supportive working environment with high standards.
• Opportunity to take on more responsibility over time.
• A business that values reliability, initiative, and commitment.

Apply

If you are organised, reliable, and looking for more than just a job, we would like to hear from you.