Konica Minolta Business Solutions UK
⭐ Sponsored
Customer Success Executive
Role: Customer Success Executive Location: Belfast and Craigavon - Onsite presence on both key customer sites one day per week - customers are located in BT16 and BT63. Must have a full, clean driving license Package: £35,000 - £40,000 + 10% bonus + car allowance 26 days holiday, plus bank holidays, and the option to purchase more days if needed Access to training and development opportunities, along with license with award winning learning content provider. Enhanced family leave Life assurance options An extra paid day off to focus on your mental health A generous pension plan, invest your contributions to maximise your pension pot Discounts on activities, technology and restaurants An extra paid day off to dedicate to volunteer projects An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing We are seeking a Customer Success Executive to join our team at Konica Minolta! As a Customer Success Executive at Konica Minolta, Provide operational Customer Success within two Konica Minolta's key NHS customers within Northen Ireland to drive C-Sat Levels, improve Customer Intimacy and drive Customer Loyalty and Retention to Konica Minolta. Drive additional revenue, volume, and GP by introducing new service lines. Increase Net Promoter Score, Cross Sell & UP sell, known as increased Lines of Business and Same Account Growth. Key deliverables include: Own & deliver Monthly and Quarterly Business Reviews including a range of KPI Measurements, highlighting, and celebrating success and highlighting concerns and risks. • Ensure delivery of on-going Optimised Print Service methodology & Continuous Improvement within the Customer to drive, grow and expand Konica Minolta loyalty. • Own and update the client's APM (Account Process Manual) to ensure its up to date and aligned to the services the client is receiving from Konica Minolta. • Review customers print utilisation per device to assess where existing devices are be moved to meet requirements to gain the most efficiency from the current deployed fleet. • Develop detailed understanding of KM Optimised Print Services and Operational Delivery models • Develop on-going customer satisfaction levels throughout the account, proactively gathering customer feedback, and sharing across the business. • Maintain a full understanding of contractual deliverables, achieving key performance targets as directed. • Provide Support to the wider CSS Team to support learning and skills up. • Follow development plan as well as knowledge of Printfleet, CSRC and Intuitive MI Dashboards to support local client delivery. • Pick up and manage any issues or direct escalations from the customer or Konica Minolta management to resolution • Ensure Local Service Partner is delivering and completing all required Hardware Service and Device Move services as required.
Konica Minolta Business Solutions UK is the UK arm of Konica Minolta, providing workplace technology and managed business services to organisations across sectors. The company offers products and services including office printing and multifunction devices, IT services, cloud solutions, cybersecurity, document management, managed print services, and workplace automation tools designed to support digital transformation. Operating throughout the UK, it works with businesses ranging from SMEs to large enterprises, helping improve productivity, information management, and sustainability through integrated technology solutions.
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