Customer Solutions Technician

About the Role

What you will do

Customer Solutions Technicians are field based and are required to carry out Routine Inspections, breakdown repairs and installations of CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.

ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.

How you will do it

• To check correct functionality of systems including, but not limited to the following:
• To replace all detector batteries where necessary.
• To test panel and back-up batteries, replacing them where necessary.
• To check correct activation of the warning sounders.
• To check the system is able to operate normally on the standby batteries.
• To check correct operation of all detection devices.
• To check correct activation of signaling equipment to the Alarm Receiving Centre.
• To check and clean CCTV and WIFI cameras.
• Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.
• Go the extra mile to deliver a high-class customer experience by providing a high standard of customer service. Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
• Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviors (in accordance with Johnson Controls values).
• To liaise with the service bureau in line with the Company requirements and procedures.
• Accurately complete details of work on the Mobile Data Device according to work instructions and codes of practice if necessary. 
• Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.
• Able to undertake other reasonable duties as requested by line manager.

What we look for

Essential

• Full UK manual driver’s license.
• Have the ability to carry and climb ladders and to work at height.
• Have practical skills to work with hand and power tools.
• Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work by returning faulty and unused equipment for correct disposal.
• Be available to work on a Rota based on-call shift
• Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
• Have excellent communication, relationship building skills and able to exceed customer expectations.
• Be familiar with the use of technology like smartphones, tablets and PCs.
• A security check will be conducted once an offer has been made to the successful candidate.

Preferred

• Electrical experience/qualifications.
• Previous experience in installing/servicing in a residential environment.

What we offer

• Basic salary plus bonus
• Pension
• Company van, tools, uniform
• iPad + Company Phone
• Personal Career development
• 25 Annual Holidays + Bank holidays

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