Customer Services Administrator

About the Role

Customer Services Administrator

My client specialises in working with customers and suppliers to provide solutions and best products at an affordable price. Based in Newry, they are currently seeking a Customer Services Administrator to join their team.

This is a Full-Time, Permanent position.

Working hours: Monday to Thursday 7.30am-5pm and Fri 7.30am – 4pm.

With a salary of £13.13 per hour £30,056 per annum.

Job Role:

You will be responsible for being the point of contact for customers with regards to aftersales, warranty and service enquiries in line with the Company Complaints Handling procedure.

Essential Criteria:

• Previous customer service experience within a similar role
• IT proficient (training is provided for company specific programs)
• Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels
• Excellent organizational skills
• Ability to work on your own initiative as well as part of a team
• Ability to manage and prioritise a busy workload while adhering to deadlines and remaining calm under pressure

Main Duties and Responsibilities:

• Designated point of contact for aftersales, warranty and service enquiries
• Log the details of an enquiry and organise a successful resolution in line with the company complaints handling procedure
• Assess whether the enquiry is covered by the company guarantee. If not covered by the guarantee arrange a quotation for the customer
• Organise a service date for the enquiry if required
• Organise materials required
• Organise the diary for the service engineers, create job card with details for them
• Collect payments for works not covered under the guarantee
• Assist the installation manager to collect the second stage payments on the original contract
• Assist the Installation manager with other duties as required