Customer Service and Administrator

About the Role

Full-Time | Permanent | 40 Hours Per Week | Office-Based

Are you highly organised, customer-focused, and enjoy being at the heart of a busy business? Fancy joining one of the UK's most iconic independent breweries? This could be your perfect next move.

About Black Sheep Brewery

Born in the heart of Yorkshire, Black Sheep Brewery has been proudly brewing award-winning beers since 1992. Known for our independent spirit, bold character, and exceptional ales and lagers, we supply pubs, bars, restaurants, and retailers across the UK.

We're passionate about quality, personality, and doing things differently — and now we're looking for a Customer Service & Administrator to support our customers, sales team, and day-to-day business operations.

The Role

As a Customer Service & Administrator, you'll be a key point of contact for our customers, providing exceptional service while ensuring the smooth running of administrative processes across the business.

This is a varied and rewarding role where you'll work closely with customers, internal teams, and suppliers to ensure everything runs efficiently and professionally.

This is a fully office-based position located at our brewery in Masham.

What You'll Be Doing

• Providing excellent customer service via telephone and email.
• Handling customer enquiries and resolving issues in a professional and timely manner.
• Processing customer orders accurately and efficiently.
• Maintaining customer records and updating internal systems.
• Supporting the sales team with administration and order management.
• Assisting with invoicing, documentation, and general office administration.
• Liaising with customers regarding deliveries, stock availability, and product information.
• Managing incoming correspondence and directing enquiries appropriately.
• Preparing reports, spreadsheets, and administrative documents as required.
• Working closely with the sales, operations, finance, and warehouse teams to ensure excellent customer experiences.
• Assisting with general office duties and supporting the wider business where required.

What We're Looking For

• A minimum of 2 years' experience in a customer service, administration, office support, or similar role.
• Excellent communication skills with a professional and friendly manner.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and priorities effectively.
• Good working knowledge of Microsoft Office, including Word, Outlook, and Excel.
• Experience using CRM, order processing, or business management systems would be advantageous.
• A proactive and positive approach to problem-solving.
• Passion for delivering outstanding customer service.
• Experience within the food, beverage, hospitality, manufacturing, or FMCG sectors would be advantageous but is not essential.

What We Offer

• Salary of £26,437 per annum (£12.71 per hour).
• 40-hour working week.
• Staff discounts on Black Sheep Brewery products.
• A supportive and friendly team environment.
• Opportunity to work with a well-known Yorkshire brewery brand.
• Career development opportunities within a growing business.
• A varied and engaging role with genuine responsibility.
• A lively, energetic workplace with real personality.

Why Join Us?

At Black Sheep Brewery, we don't just brew beer — we create experiences, build partnerships, and champion independent brewing. If you're organised, customer-focused, and ready to be part of a proud Yorkshire success story, we'd love to hear from you.

Apply today and become part of the flock.