About the Role

<p><strong>Full-Time | Permanent | 40 Hours Per Week | Office-Based</strong></p> <p>Are you highly organised, customer-focused, and enjoy being at the heart of a busy business? Fancy joining one of the UK's most iconic independent breweries? This could be your perfect next move.</p> <p><strong>About Black Sheep Brewery</strong></p> <p>Born in the heart of Yorkshire, Black Sheep Brewery has been proudly brewing award-winning beers since 1992. Known for our independent spirit, bold character, and exceptional ales and lagers, we supply pubs, bars, restaurants, and retailers across the UK.</p> <p>We're passionate about quality, personality, and doing things differently — and now we're looking for a Customer Service &amp; Administrator to support our customers, sales team, and day-to-day business operations.</p> <p><strong>The Role</strong></p> <p>As a Customer Service &amp; Administrator, you'll be a key point of contact for our customers, providing exceptional service while ensuring the smooth running of administrative processes across the business.</p> <p>This is a varied and rewarding role where you'll work closely with customers, internal teams, and suppliers to ensure everything runs efficiently and professionally.</p> <p>This is a fully office-based position located at our brewery in Masham.</p> <p><strong>What You'll Be Doing</strong></p> <ul> <li>Providing excellent customer service via telephone and email.</li><li>Handling customer enquiries and resolving issues in a professional and timely manner.</li><li>Processing customer orders accurately and efficiently.</li><li>Maintaining customer records and updating internal systems.</li><li>Supporting the sales team with administration and order management.</li><li>Assisting with invoicing, documentation, and general office administration.</li><li>Liaising with customers regarding deliveries, stock availability, and product information.</li><li>Managing incoming correspondence and directing enquiries appropriately.</li><li>Preparing reports, spreadsheets, and administrative documents as required.</li><li>Working closely with the sales, operations, finance, and warehouse teams to ensure excellent customer experiences.</li><li>Assisting with general office duties and supporting the wider business where required.</li></ul> <p><strong>What We're Looking For</strong></p> <ul> <li>A minimum of 2 years' experience in a customer service, administration, office support, or similar role.</li><li>Excellent communication skills with a professional and friendly manner.</li><li>Strong organisational skills and attention to detail.</li><li>Ability to manage multiple tasks and priorities effectively.</li><li>Good working knowledge of Microsoft Office, including Word, Outlook, and Excel.</li><li>Experience using CRM, order processing, or business management systems would be advantageous.</li><li>A proactive and positive approach to problem-solving.</li><li>Passion for delivering outstanding customer service.</li><li>Experience within the food, beverage, hospitality, manufacturing, or FMCG sectors would be advantageous but is not essential.</li></ul> <p><strong>What We Offer</strong></p> <ul> <li>Salary of &#163;26,437 per annum (&#163;12.71 per hour).</li><li>40-hour working week.</li><li>Staff discounts on Black Sheep Brewery products.</li><li>A supportive and friendly team environment.</li><li>Opportunity to work with a well-known Yorkshire brewery brand.</li><li>Career development opportunities within a growing business.</li><li>A varied and engaging role with genuine responsibility.</li><li>A lively, energetic workplace with real personality.</li></ul> <p><strong>Why Join Us?</strong></p> <p>At Black Sheep Brewery, we don't just brew beer — we create experiences, build partnerships, and champion independent brewing. If you're organised, customer-focused, and ready to be part of a proud Yorkshire success story, we'd love to hear from you.</p> <p>Apply today and become part of the flock.</p>