Customer Service Advisor

About the Role

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

• £27,976.00 annual salary

• Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)

• Cut down on daily expenses - less spent on travel, lunches and workwear

• Ideal for maintaining a work life balance while still being part of a team

• Details

• Start date:

  Various start dates from Aug 2026

• Location:

  Natwest. Belfast City Centre 

• Shifts:

  Full time - 40hrs per

  w

  e

  ek - hours worked between the hours of 07:00 and 23:00

• Probity Requirements:

  Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

Part-Time Hours Available

We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am – 5:30pm.

Part-Time Working Pattern (20 hours per week):

• Monday: 09:30 – 13:45

• Tuesday: 09:30 – 13:45

• Wednesday: Off

• Thursday: 09:30 – 13:45

• Friday: 09:30 – 13:45

• Saturday: Off

• Sunday: 09:30 – 13:45

*Please note that after successful completion of an assessment an interview via teams will take place*

Firstly, what you get from us!

• Perks at Work – Savings Discounts / Free Online Classes

• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice

• Critical Illness – up to £10,000

• Cycle to Work Scheme

• Eyecare support voucher

• Holiday Purchase Scheme

• Length of Service Awards

• Workplace Pension

• Monthly Inspire Awards – For the best of the best

• Refer-A-Friend earns up to £1,200 for you

• Monthly Wellbeing Webinars

• Dedicated Employee Experience Progress – Here to support TP journey 

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 

Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. 

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs 

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience 

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. 

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times