Customer Service Administrator

About the Role

Customer Service Administrator

My client is a well-established and growing business, proudly working with a wide range of leading manufacturer approvals and insurance partners. Due to continued growth, they are looking for a professional and customer-focused Customer Adviser to join their team in Portadown.

This is an excellent opportunity for someone with strong communication skills who enjoys delivering outstanding customer service in a fast-paced environment.

Working Hours: 8am-5pm or 8.30am-5.30pm and 4.30pm finish on a Friday.

Salary: £13-£14 per hour depending on experience

The Role

As the first point of contact for our customers, you will:

• Manage customer enquiries by phone, email, and in person
• Keep customers updated throughout the process
• Liaise with insurers, engineers, and workshop teams
• Schedule bookings and coordinate appointments
• Maintain accurate customer records and job updates
• Deliver a high standard of customer care at every stage

What We’re Looking For

• Previous customer service or adviser experience preferred
• Excellent communication and organisational skills
• Confident telephone manner and IT skills
• Ability to work well under pressure
• Positive, professional, and team-focused attitude

What is on Offer

• Attractive salary package
• Bonus scheme
• Career development opportunities
• Supportive team environment
• Modern working facilities
• Full training provided