Care Coordinator - [ Full Time or Part Time ]

About the Role

Our mission is to brighten the lives of older adults giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Join Our Award-Winning Team! Be part of something special. Help us deliver outstanding care. At Home Instead, we believe that exceptional care begins with exceptional people. As our business continues to grow, we are looking for a passionate, organised and people-focused Care Coordinator to join our team and play a key role in our continued success. We are proud to be a 5-star employer, and our recent award for Best in Professional Services reflects our commitment to excellence and the high standards we set for ourselves. Now, we are looking for someone who shares our values and wants to help us make an even greater difference to the lives of our clients, their families and our Care Professionals.

About the Role As Care Coordinator, you will play a vital role in ensuring our clients receive outstanding, consistent and person-centred care. You will help bring together our clients, their families and our dedicated Care Professionals, ensuring that the right care is delivered at the right time by the right people. Your responsibilities will include:

• Coordinating care schedules and matching Care Professionals to clients, taking account of skills, experience and compatibility.
• Onboarding new Clients
• Building strong, trusting relationships with clients, their families and our Care Professionals.
• Supporting Care Professionals to deliver the highest standards of care.
• Responding to changing client needs and helping ensure continuity of care.
• Working closely with the wider team to maintain quality, compliance and excellent service delivery.
• Contributing ideas and improvements as we continue to grow our business.
• Helping create a positive, supportive environment where both clients and colleagues feel valued.
• Participating in a rota to support the service out of hours

This is an important role within our business, offering the opportunity to influence the quality of our service and make a genuine difference every day.

About You We are looking for someone who combines excellent organisational skills with a genuine passion for people. You will ideally have:

• Experience in care coordination, scheduling, care management or a similar role.
• A good understanding of the care sector and the importance of person-centred care.
• Excellent communication and relationship-building skills.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive approach, sound judgement and the confidence to solve problems.
• A positive attitude and a genuine desire to support and develop others.
• A commitment to high standards and continuous improvement.

Above all, you will share our values and understand that outstanding care is about much more than completing tasks. It is about relationships, trust, dignity and making every day count.

Why Join Home Instead? We believe that when we look after our people, they can deliver their very best for others. As a 5-star employer and an award-winning business, we are proud to offer an environment where people are supported, valued and encouraged to grow. You can look forward to:

• Joining a growing, award-winning business with a strong reputation for quality.
• Becoming a valued member of a supportive and committed team.
• Having the opportunity to contribute ideas and help shape our future.
• Making a meaningful difference to clients and their families.
• Opportunities to develop your skills and progress professionally.
• Full-time or part-time working options, depending on the successful candidate.

Ready to Make a Difference? If you are passionate about delivering outstanding care, enjoy bringing people and services together, and want to be part of a business that genuinely values its people, we would love to hear from you. We are looking for someone who will bring enthusiasm, commitment and fresh ideas to our growing team. Join Home Instead and help us continue to set the standard for outstanding care.

Desirable: Level 3 Diploma in Health and Social Care

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. T