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Call Taker
Non Emergency Ambulance Control
£12.31 per hour
Londonderry
Monday – Friday 0700 – 0000 Sat/Sun
JOB SUMMARY
The post holder will be responsible for receiving and processing all non-emergency calls throughout Northern Ireland. Operate the Computer Aided Dispatch System (CAD) and Integrated Command and Control System (ICCS) in line with Trust policies and procedures.
KEY DUTIES / RESPONSIBILITIES
| 1. | Responsible for receiving, processing and accurately recording patient’s details for all non-emergency calls onto the ICCS System. |
| 2. | Operate the CAD System and ICCS System effectively and efficiently to dispatch the most appropriate resource in response to non-emergency requests for transportation as and when required. |
| 3. | Communicate with Patient Care Service (PCS) crews using radio protocols in accordance with Control procedures. |
| 4. | Deal with routine enquiries from the general public, GP’s, PCS ambulance crews, medical staff and other professional organisations in relation to the routine transportation of patients, referring non routine enquiries to the Control Officer or Duty Performance Manager as appropriate. |
ESSENTIAL CRITERIA
Five GCSEs at Grade C or above, including English Language or equivalent educational qualification plus a minimum of one years’ experience working in a call centre environment or similar ie in a patient, client or customer-focused environment
OR
A minimum of two years’ experience working in a call centre environment or similar ie in a patient, client or customer-focused environment.
A working knowledge and experience of Microsoft Office Suite or equivalent
