Operations Team Leader

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Job Detail
  • Salary --
  • Company Website www.premierepeople-ni.com
  • Job Title Operations Team Leader
  • Job Location Antrim BT41, UK
  • Company Name Premiere people
Job Description

Operations Team Leader

We are currently seeking a Operations Team Leader for a well known and established company based in Antrim. This is a great opportunity to work with a company that looks after their staff and a great chance to progress.

Operations Team Leader Role:

As an Operations Team Leader you will have responsibility for staff and rota management and for ensuring that the community based requirements of a high quality Domiciliary Care Service are met. Operation Team Leaders will manage a team of Care Workers and interact directly with Care Workers, Service Users and Health & Social Care professionals.

Operations Team Leader Duties:

Service Delivery

Promote a caring environment for Service Users in the delivery of the Domiciliary Care Service.
Contribute to the proper functioning of the referral process by receiving and allocating referrals
Contribute to the management of service delivery by interaction with the Service User and their family from Initial Visit, all reviews, risk assessments and other interactions as necessary to closure of service.
Produce and distribute timely and accurate rotas for the service,communicating changes to the rota as appropriate.
Complete relevant paperwork for Service User and Care Worker interactions.
Contribute to the continuous improvement of the service based on Service User feedback.
Participate in the on-call rota.

People
Lead a team of Care Workers providing support and on going personal development.
Responsible for the proactive management of a team including absence management, probation reviews, disciplinary and grievance matters, supervision and appraisals.
Contribute to Recruitment Plan by identifying resource needs within your area of responsibility.
Contribute to the recruitment, induction and training of new staff in accordance with Policies and Procedures.

Operations Team Leader Skills:

5 GSCE’s (A-C) including English and Maths or equivalent.
12 months experience of managing staff in an operational setting.
6 months experience of providing excellent Customer service.
Proficient IT skills in Microsoft Office.
Excellent communication skills including influencing and negotiation skills.
Strong organisational skills and attention to detail.

Desireable

Experience of working in a Health & Social Care setting.
Experience of preparing rotas to ensure effective staff utilisation in the delivery of a quality service.
Experience of managing a remote team.
Two A-Levels or NVQ Level 3 or equivalent preferably in Health & Social Care.

Salary will be negotiable and very competitive and will also come with excellent company benefits.

To apply please submit your CV via the apply button