Inbound Customer Service
We are currently recruiting on the following basis:
Full time – Monday to Sunday (Occasional weekends)
Hours of work – Between 7AM and 11PM
Rate of pay will be £16k per annum
Training 9AM – 5PM Monday to Friday for a period of 3 weeks
NO holidays throughout training
Inbound Customer Service Advisors
This is a great opportunity for somebody who enjoys working within a service driven organisation.
Candidates will need to meet the following criteria in order to be considered for the position:
Previous customer service experience is essential.
The knowledge and know how of explaining policies and procedures to a range of different people in an effective manner is a must.
A confident and professional telephone manner.
Friendly, positive and polite when communicating with colleagues and customers.
Has a genuine passion for delivering customer satisfaction.
Ability to take on board product and process knowledge and apply it quickly
Ability to learn and effectively navigate multiple computer systems
Demonstrate the ability to work effectively under pressure
Flexibility and adaptability.
Excellent time keeping, self motivated and reliable.
The ability to remain resilient when dealing with unhappy customers.
Good numeracy skills.
Inbound Customer Service Duties:
You will be responsible for working as part of a large call centre team handling inbound customer service calls.
Taking inbound calls from existing customers.
Providing excellent customer service and helping customers with their everyday queries.
Providing an efficient and friendly telephone service.
Explaining complex information to customers in simple and easy terms.
Understanding customer requirements and establishing the facts around their current needs.
Positioning pre-identified products and / or services to customers where appropriate.
Working with colleagues across various channels to provide a seamless service.
To apply please submit your CV via the apply button.