Customer Service Advisor
Full time @Recruitment Co. posted 3 months ago in Telecommunications Shortlist Email JobJob Detail
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Job ID 569
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Offered Salary 1000
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Experience Less Than 1 Year
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Industry Sales
Job Description
Customer Service Advisor
- Belfast, County Antrim
- Up to £11.37 per hour
- Posted June 27, 2023
*FULL TIME – PERMANENT POSITION*
Inbound Customer Service Advisor- Natwest Banking
Pay – £11.37 Per Hour, £22,662 Per Annum
38.33 hours per week
Location – Belfast City Centre- Hybrid working potential
Next available start date- 3rd and 31st July
We are assisting our client looking for customer service advisors in the banking sector!
Are you local to Belfast and looking for a new challenge? Well look no further
than Firstsource! We are here to help you take the next step in your career. No
two calls are the same in banking.
Benefits of working at Firstsource:
Health Shield Medical Cash back Plan
29 days off every year, rising with every year of employment
Local Gym Discounts
Fortnightly Pay
Employee Discounts with well-known retailers
City Centre Location
Overtime available (with possibility of higher rate)
On site canteen (subsidised hot and cold food)
Amazing progression opportunities
Job security, guaranteed hours
Casual dress code
Daily, Weekly and Monthly incentives
Who are we looking for?
Amazing customer service is at the heart of everything we do! This means we
are looking for people who are customer focused, with great listening skills and
who are proactive about taking ownership of all customer’s queries. Our future
agents will also have the ability to deal with sometimes difficult customers and
handle tricky customer conversations, while staying professional when things
get tough. And most importantly, are driven to deliver excellent customer
Service.
What can you expect in this role?
You’ll start your time with us by going through our 6 week award winning
training! First 3 Weeks will be spent in the classroom learning about all of our
state of the art systems and getting to grips with the different services available
to our customers. The next 3 weeks will be spent doing on the job training.
This means that our wonderful team of experienced Firstsource employees will be
there on hand whenever you get stuck or want to double check anything you
have learned, so that you can perform to your fullest potential!
After training
That’s when the fun really starts, you will be moved onto a rotational shift
pattern between the hours of 8am – 10pm, don’t worry you will get your shifts
weeks in advance. You will have plenty of opportunities to earn extra incentives
with regular daily, weekly and monthly incentives that can be based on your
performance or even something completely non-work related like who has the
best Christmas jumper or best dressed on pyjamas day!
Career Progression.
You’ve probably heard in other job adverts say that career progression is an
option, well at Firstsource it is pretty much inevitable, many of our customer
service agents move onto higher roles within months. This can be anywhere
from more advanced areas such as Fraud or complaints handler roles, to
recruitment and HR. Also there are great opportunities to move into leadership
roles. We are passionate about investing in our own employees, so if you put in
the work, the sky is truly the limit!
Firstsource is an equal opportunities employer, which means we treat people fairly.
We welcome applications from all suitably skilled persons regardless of gender, age,
race, disability, ethnic background, religion/belief, sexual orientation, gender
reassignment or marital/family status.
In addition, we are also a Level 3 Disability Confident Leader within the United
Kingdom as we are always continuing our journey to ensure that every Firstsourcer has the opportunity to fulfil their potential and realise their aspirations.
*Please note that, as you will be working in a highly regulated industry,
we have a thorough referencing process, which includes credit, criminal
record and right to work checks. Having an adverse history will not
necessarily rule you out but will be checked on an individual basis.*
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