Customer Service Advisor

Full time @Recruitment Co. in Telecommunications
  • BT1 1GA, Belfast, Belfast, Northern Ireland, United Kingdom View on Map
  • Post Date : July 3, 2023
  • Apply Before : August 3, 2023
  • View(s) 171
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Job Detail

  • Job ID 569
  • Offered Salary 1000
  • Experience Less Than 1 Year
  • Industry Sales
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Job Description

Customer Service Advisor

  • Belfast, County Antrim
  • Up to £11.37 per hour
  • Posted June 27, 2023


Inbound Customer Service Advisor- Natwest Banking

Pay – £11.37 Per Hour, £22,662 Per Annum

38.33 hours per week

Location – Belfast City Centre- Hybrid working potential

Next available start date- 3rd and 31st July


We are assisting our client looking for customer service advisors in the banking sector!


Are you local to Belfast and looking for a new challenge? Well look no further

than Firstsource! We are here to help you take the next step in your career. No

two calls are the same in banking.


Benefits of working at Firstsource:


Health Shield Medical Cash back Plan

29 days off every year, rising with every year of employment

Local Gym Discounts

Fortnightly Pay

Employee Discounts with well-known retailers

City Centre Location

Overtime available (with possibility of higher rate)

On site canteen (subsidised hot and cold food)

Amazing progression opportunities

Job security, guaranteed hours

Casual dress code

Daily, Weekly and Monthly incentives


Who are we looking for?

Amazing customer service is at the heart of everything we do! This means we

are looking for people who are customer focused, with great listening skills and

who are proactive about taking ownership of all customer’s queries. Our future

agents will also have the ability to deal with sometimes difficult customers and

handle tricky customer conversations, while staying professional when things

get tough. And most importantly, are driven to deliver excellent customer



What can you expect in this role?

You’ll start your time with us by going through our 6 week award winning

training! First 3 Weeks will be spent in the classroom learning about all of our

state of the art systems and getting to grips with the different services available

to our customers. The next 3 weeks will be spent doing on the job training.


This means that our wonderful team of experienced Firstsource employees will be

there on hand whenever you get stuck or want to double check anything you

have learned, so that you can perform to your fullest potential!


After training

That’s when the fun really starts, you will be moved onto a rotational shift

pattern between the hours of 8am – 10pm, don’t worry you will get your shifts

weeks in advance. You will have plenty of opportunities to earn extra incentives

with regular daily, weekly and monthly incentives that can be based on your

performance or even something completely non-work related like who has the

best Christmas jumper or best dressed on pyjamas day!

Career Progression.


You’ve probably heard in other job adverts say that career progression is an

option, well at Firstsource it is pretty much inevitable, many of our customer

service agents move onto higher roles within months. This can be anywhere

from more advanced areas such as Fraud or complaints handler roles, to

recruitment and HR. Also there are great opportunities to move into leadership

roles. We are passionate about investing in our own employees, so if you put in

the work, the sky is truly the limit!


Firstsource is an equal opportunities employer, which means we treat people fairly.

We welcome applications from all suitably skilled persons regardless of gender, age,

race, disability, ethnic background, religion/belief, sexual orientation, gender

reassignment or marital/family status.

In addition, we are also a Level 3 Disability Confident Leader within the United

Kingdom as we are always continuing our journey to ensure that every Firstsourcer has the opportunity to fulfil their potential and realise their aspirations.


*Please note that, as you will be working in a highly regulated industry,

we have a thorough referencing process, which includes credit, criminal

record and right to work checks. Having an adverse history will not

necessarily rule you out but will be checked on an individual basis.*

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