Banqueting Manager Full Time

Banqueting Manager 

Responsibilities of the role:

• Oversee the planning and execution of all banquet events, ensuring smooth operations and outstanding guest experiences.
• Maintain high service standards, ensuring all events align with the hotel’s brand and guest expectations.
• Collaborate with the Sales and Events team to understand client requirements and tailor banquet services accordingly.
• Ensure all banqueting areas are set up and presented to the highest.
• Lead, motivate, and manage the Banqueting team, including supervisors, servers and support staff.
• Conduct training sessions to enhance staff skills in service excellence, upselling, and guest relations.
• Schedule and allocate staff efficiently based on event requirements and occupancy forecasts.
• Work closely with the Finance and F&B teams to manage banquet budgets and control costs without compromising quality.
• Monitor stock levels of banqueting equipment, food, and beverages, ensuring efficient inventory management.
• Identify opportunities for upselling and revenue growth within banquet services.
• Ensure all health and safety regulations are adhered to, including food hygiene, fire safety, and manual handling.
• Conduct risk assessments and enforce best practices to maintain a safe working environment.
• Oversee compliance with licensing laws and hotel policies regarding alcohol service.
• Act as the main point of contact for clients during events, handling any last-minute changes or special requests.
• Address and resolve any guest concerns or complaints in a professional and efficient manner.
• Gather guest feedback and implement improvements based on insights.

Requirements for the role:

• Must have a minimum of (3+) years’ experience in a similar position
• An innovative and creative approach to leading a team
• Must be able to design and deliver well structured, interactive and inspirational training sessions to support departmental business goals
• Highly organised in managing large events/functions
• Knowledge of overall hotel operations
• Knowledge of technology products and services
• Financial management skills e.g., ability to understand P&L statements
• Strong communication skills (verbal, listening, writing)
• Strong problem-solving skills
• Strong organization and leadership skills
• Ability to use standard software applications and hotel systems
• Effective decision-making skills

Tagged as: banqueting, food and beverage, hotel, manager, weddings